Contribution of electronic ticketing in improving aviation industry in Tanzania: a case study of the Precision Airways- Tanzania

The overall objective of this study was to analyze the use of E-ticketing technology in airline industry and its contribution in improving aviation industry in Tanzania. More specifically the study intended to: review the electronic ticketing process within experience of precision airways; provide an overview of electronic ticketing and interline air E-ticket process; and its benefit to progressing air transport in Tanzania; and to discuss future ticketing practices and provide an update on latest industry activity. The study employed observation method, interview and questionnaires, where sixty two (62) persons from three districts Kinondoni, Ilala and Temeke in Dar es Salaam region were interviewed. The majority of persons interviewed were workers and business persons performing their activities within Dar es Salaam region. Farmers/peasants and students were also interviewed at the Julius Nyerere International Airport when waiting for their flights. Primary data through questionnaires were analyzed and the results were presented using tables to supplement and support explanations. The results from the analysis of both the primary and secondary data made the study to come up with the conclusion that, e-ticketing transformation proves itself as a definite, positive step forward for both consumers and air travel industry. Also areas for further research were identified. From the study, it is recommended that aircraft activity generally has a greater effect on the demand and capacity of the runway and apron system, while passenger activity has a greater impact on the terminal and land side facilities.