Browsing by Author "Sichone, Joyce"

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    Development of e-government in developing countries: a case of Tanzania Revenue Authority
    (University of Dar es Salaam, 2011) Sichone, Joyce
    Despite e-government benefits and so many governments investing in ICTs, yet government sectors’ ICT organizations are not supportive for e-government development. This research therefore evaluated technology, management, and ICTs’ policies to know whether they contribute to e-government development. A case study was performed to the Tanzanian Revenue Authority’s departments based in Dar es Salaam. The study used literature reviews and questionnaire technique to 100 respondents and data collected were analyzed using regression model. The results show that management support to e-government activities and the ICTs’ policies and regulatory frameworks are important variables on e-government development, thus every e-government initiative and technology to be applied require good organization coupled with policies which can be administered through laws and regulations. The model developed could not give full predictive ability on testing e-government development hence further research can be made on other variables such as to evaluate political engagement and ICTs’ environmental impact on development of e-government. The study concluded that Tanzania has to invest more in appropriate management and enhance legislative and policy frameworks in electronic activities and the technology in question to effectively tap the potentials on e-government.
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    The influence of administrative aspects and users ‘attributes on E-government implementation success in Tanzania: user’s perspectives
    (University of Dar es Salaam, 2018) Sichone, Joyce
    Most government invests in electronic government (e-government) to derive its benefits. Despite the claimed benefits, attaining e-government implementation success is challenging. This thesis, therefore, aimed at investigating administrative and users related factors to know their influence in e-government success for both technological aspects and information system (IS) success. Employing survey strategy, data was collected by use of structured questionnaire to customs staff as well as tax practitioners. 246 responses were obtained and used for analysis. Data was analyzed quantitatively using principal component analysis, confirmatory factor analysis and the developed hypotheses were tested by structural equation modeling. Based on the analysis, four e-government constructs were extracted; administrative aspects and users’ attributes (predictor variables), as well as the technological aspects and IS success (criterion variables). The results show that users’ attribute have direct relationship with e-government (for both, IS and technological aspects’ success); while administrative aspects were supportive for the success of technological aspects but not to the IS success. The unsupportive results are peculiar, suggesting further debates. Hence, the study recommends governments to put emphasis on administrative issues (information and communication technology –ICT policies, laws and procedures), and users’ related matters like experience in dealing with technological aspects relevant for e-government implementation. Moreover, in addressing IS success for proper e-government operations, focus should be the users’ attribute.