The influence of administrative aspects and users ‘attributes on E-government implementation success in Tanzania: user’s perspectives

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University of Dar es Salaam
Most government invests in electronic government (e-government) to derive its benefits. Despite the claimed benefits, attaining e-government implementation success is challenging. This thesis, therefore, aimed at investigating administrative and users related factors to know their influence in e-government success for both technological aspects and information system (IS) success. Employing survey strategy, data was collected by use of structured questionnaire to customs staff as well as tax practitioners. 246 responses were obtained and used for analysis. Data was analyzed quantitatively using principal component analysis, confirmatory factor analysis and the developed hypotheses were tested by structural equation modeling. Based on the analysis, four e-government constructs were extracted; administrative aspects and users’ attributes (predictor variables), as well as the technological aspects and IS success (criterion variables). The results show that users’ attribute have direct relationship with e-government (for both, IS and technological aspects’ success); while administrative aspects were supportive for the success of technological aspects but not to the IS success. The unsupportive results are peculiar, suggesting further debates. Hence, the study recommends governments to put emphasis on administrative issues (information and communication technology –ICT policies, laws and procedures), and users’ related matters like experience in dealing with technological aspects relevant for e-government implementation. Moreover, in addressing IS success for proper e-government operations, focus should be the users’ attribute.
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF HD70.T34S533)
Internet in public administration, Developing countries, Tanzania
Sichone, J (2018) The influence of administrative aspects and users ‘attributes on E-government implementation success in Tanzania: user’s perspectives,Doctoral dissertation, University of Dar es Salaam, Dar es Salaam.