Development of e-government in developing countries: a case of Tanzania Revenue Authority

Despite e-government benefits and so many governments investing in ICTs, yet government sectors’ ICT organizations are not supportive for e-government development. This research therefore evaluated technology, management, and ICTs’ policies to know whether they contribute to e-government development. A case study was performed to the Tanzanian Revenue Authority’s departments based in Dar es Salaam. The study used literature reviews and questionnaire technique to 100 respondents and data collected were analyzed using regression model. The results show that management support to e-government activities and the ICTs’ policies and regulatory frameworks are important variables on e-government development, thus every e-government initiative and technology to be applied require good organization coupled with policies which can be administered through laws and regulations. The model developed could not give full predictive ability on testing e-government development hence further research can be made on other variables such as to evaluate political engagement and ICTs’ environmental impact on development of e-government. The study concluded that Tanzania has to invest more in appropriate management and enhance legislative and policy frameworks in electronic activities and the technology in question to effectively tap the potentials on e-government.