The assessment of motivation and influencing factors for ICT adoption in Tanzania organizations: the case study of Tanzania Telecommunication Company limited

The purpose of this paper is to report upon research undertaken of motivation and influencing factors for the adoption of Information and Communication Technology (ICT) in Tanzania organization. This paper seeks to explain how cost reduction services provision effectiveness, factors influencing the adoption and problems associated with adoption. The purpose was purposefully limited to 120 respondents covering TTCL management employees, and customers who are IT- literate’s telecommunication organizations with need to adopt ICT for their operational effectiveness. The research observed that ICT adoption at the organization level are constrained by a limited budget for ICT investment, commitment from other management team, issues of ICT skilled personnel and ICT implementation associated problems. The driver and barrier models presented indicate that ICT innovation implementation requires intense management interventions to facilitate a supportive workplace environment that strongly links personal and organization resource investment with demonstrated outcome benefits. The study generally revealed that, service delivery effectiveness is more effective in motivating organization to adopt ICT in their operations, this study suggest that, Tanzania telecommunication company (TTCL ) should open doors for further ICT innovation in order to enjoy the competitive advantage in the telecommunication industry.