Determining information technology performance in non-profit organisation: the case of bank of Tanzania

Information Technology (IT) has become dependable organisational resource. but determination of its performance is still problematic as available evaluation tools were predominantly derived from finance management discipline that emphasise reporting performance in monetary terms. Unavailability of suitable methodologies and factors has hindered Bank of Tanzania (BOT) from adequately determining performance of IT, as part of its corporate governance practices and regulatory requirements. A combination of several tools from other scholars was used to develop a construct where Liken type questionnaires was used to determine which of the benefit and value factors are suitable for evaluation of IT Performance, and test them in Bank of Tanzania as a non-profit organisation. Results show that value factors are more preferred than benefit factors, but a combination of the two factors was also preferred. BOT IT performance determined using these factors was found to be low, which concurred with low IT maturity levels obtained from an alternative measurement using ITSM evaluation tool. The study has highlighted the areas where BOT needs to invest more to improve IT performance.