The determinants of client satisfaction level on health insurance schemes in Tanzania

The study aimed at assessing clients’ satisfaction level of health insurance schemes in Tanzania. The study used a quantitative approach particularly a descriptive and explanatory research designs due to the nature of the problem. The study was conducted in Dar es Salaam. Responses from 89 respondents were analysed. The findings reveal that in terms of driving forces for enrolment into the health insurance schemes, most of the respondents agreed that they subscribe because it is compulsory. Apart from being compulsory it was revealed that respondents are motivated by convenience in terms of administration of the scheme followed by the technical quality health care, then number of hospitals under the scheme and number of beneficiaries allowed by the respective scheme. Relationship wise, the findings reveal that there is relationship between client’s satisfaction with health insurance schemes and health care providers, waiting time for the service, provider’s respect and competence during the service experience. However, the findings further revealed that there is no relationship between client’s satisfaction with health insurance schemes and provider’s politeness and consultation time. The study recommends that health insurance schemes have to attract new members based on the benefits derived such as the types and number of hospitals under the scheme and the number of beneficiaries covered. The study further recommends that for insurance schemes to be assured of their clients’ satisfaction they have to provide health care, reduce waiting time and monitor the competence and respect demonstrated by the health care providers