Public employees' job satisfaction: the case of employees under the ministry of water

This study investigated the job satisfaction of employees under the Ministry of Water in relation to quality of services delivered. The study had two specific objectives. First, it investigated factors that lead to job satisfaction or dissatisfaction. Second, the study sought to find out the extent to which employees' level of satisfaction influenced quality of services delivered. The study involved a total of 150 respondents at the headquarters of the Ministry of Water. Data were collected by the use of questionnaires, selected items from Client Service Charter of the Ministry of Water and documentary reviews The findings of this study indicated that the majority of employees at the headquarters of the Ministry of Water were not satisfied with their jobs. The factors for job dissatisfaction included among others little salary, poor motivation, little recognition, poor interpersonal relationship, little involvement in decision making and poor working conditions. Also, the findings revealed that the services delivered under the Ministry of Water were generally poor on the basis that most of them were delayed. Further, the study found out that there was a positive relationship between poor service delivery and little job satisfaction among the employees The study gave recommendations to the policy makers of the Ministry of Water and to the administrators of at the headquarters of the Ministry on issues that could be addressed in order to improve employees, job satisfaction as a prerequisite for improved quality of services delivery.