Public service delivery and financial performance of government executive agencies in Tanzania: the case study of the Agencies in Aviation Sector

This study has chosen three Executive Agencies in aviation sector namely TAA, TCAA and TMA as the case study. The broad objective of this study was to investigate how effective the established Executive Agencies in Tanzania implements and achieve the objectives of their establishments. More specifically, the study was intended to assess and establish whether the established executive agencies have managed to make improvements on financial performance and in delivering public service, and to come up with the conclusion on whether the decision of government to create executive agencies was viable decision or not. Quantitative and Qualitative research approaches were used to collect data. The study found that, the significant progress has been made in the reviewed agencies compared with the period before their establishment. In temps of improvement in public service delivery, TCAA has made a tremendous improvement followed by TAA which has scored average performance and TMA which has scored low in this aspect. In terms of financial performance TCAA and TAA have managed to generate own revenues to finance fully the expenditure budget and they are no longer dependent on government subsides. TMA due to the nature of services it offers has not managed to generate sufficient revenues to finance its expenditure budget, and therefore still depends heavily on government subsides. Generally the decision of establishing executive agencies as one of the public service reform strategy introduced by the government of United Republic of Tanzania is viable decision as most of the created agencies have shown positive trends in improving public service delivery as well as in financial sustainability. However, agencies need to be proactive in seeking ways to scale up their role in service delivery to public. They should have in place a program of continuous service quality improvement based on comprehensive and up to date information on customer needs and preferences together with the customers perception of the quality of service that is being delivered and to what extend this meets their expectations.