The role of electronic reference services in facilitating effective teaching and learning process a case study of Open University of tanzania headquarter Dar es Salaam

This study sought to examine the role of Electronic reference services in facilitating effective teaching and learning process: The study was done at Open University of Tanzania Headquarter Dar es Salaam Tanzania as a case study. Data were collected through questionnaires and interviews. It was observed from the study that access to the electronic reference services by respondents was unsatisfactory. This was mainly due to the inadequacy of computers with electronic reference services facilities, as well as lack of electronic reference services use skills. The main points of access were the computer laboratories in the OUT library. The study also revealed that those who used the electronic reference services did not use it effectively to enhance their learning. This was mainly due to insufficient skills in electronic reference services use and low network connection. The study also highlighted the problems encountered by the library in electronic reference services use, and various recommendations to address those problems.