Factors influencing service quality in private medical insurance companies: the case of medical express Tanzania limited

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dc.contributor.authorMpatwa, Mercy
dc.date.accessioned2019-12-13T13:03:05Z
dc.date.accessioned2020-01-08T09:54:56Z
dc.date.available2019-12-13T13:03:05Z
dc.date.available2020-01-08T09:54:56Z
dc.date.issued2008
dc.descriptionAvailable in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class Mark ( THS EAF HG9399.T34M62)en_US
dc.description.abstractThe study investigated factors that influence service quality in private medical insurance companies in Tanzania. Specifically, the study sought to examine the extent to which health insurance availability influences service quality; in terms of reliability and responsiveness quantitative approach guided the study where research questions, hypotheses were tested using appropriate statistical techniques (frequency distribution, t-statistics test and Chi-square test) so as to establish relationship among variables studied. The results indicate that service responsiveness, service availability and service reliability are significant in explaining service quality. The results show that all the attributing factors of the three influencing factors are found to be significant implying that, response on service offering, service reliability have significant influence on service quality in Tanzania. These finding imply that the Ministry of Health and private Medical Insurance Company`s management should properly assess service quality dimensions ensuring that they impose them as mandatory in order to improve service quality and help medical insurance companies to provide service quality required by customers. This will help private medical insurance companies to complete and expand the insurance products and go beyond the border.en_US
dc.identifier.citationMpatwa, M (2008) Factors influencing service quality in private medical insurance companies: the case of medical express Tanzania limited, Master dissertation, University of Dar es Salaamen_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/5811
dc.language.isoenen_US
dc.publisherUniversity of Dar es Salaam.en_US
dc.subjectInsuranceen_US
dc.subjectHealthen_US
dc.subjectMedical Express Tanzania Limiteden_US
dc.subjectPrivate Medical Insurance Companiesen_US
dc.titleFactors influencing service quality in private medical insurance companies: the case of medical express Tanzania limiteden_US
dc.typeThesisen_US

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