Marketization of public service delivery and its effects on management performance:the case of Tanzania's Executive Agencies
| dc.contributor.author | Kihamba, John samwel | |
| dc.date.accessioned | 2019-11-29T14:05:00Z | |
| dc.date.accessioned | 2020-01-07T15:57:05Z | |
| dc.date.available | 2019-11-29T14:05:00Z | |
| dc.date.available | 2020-01-07T15:57:05Z | |
| dc.date.issued | 2008 | |
| dc.description | Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class Mark (THS EAF HD8013.T34K53) | en_US |
| dc.description.abstract | The successful marketization of public service delivery must be adopted to specific public institutions and to specific services. The proper functioning of this strategy has to be in a contextual sense. Its application depends on the nature of the organizations, functions and the services provided by them. However, in Tanzania, the marketization of public service delivery is considered to be relatively technical and universal in its application. This study asserts that such consideration largely undermines the proper functioning of the marketization of public service delivery in the created Executive Agencies. Most of the public institutions rely intensively on government resources for day-to-day operations and survival. Therefore the new strategy has to be carefully adopted, taking into account contextual variables. Based on the field data, and documentary review, it has been observed that, despite all government efforts to reform its public service, by creating Executive Agencies which operate as business entities, the actual practices have almost remained unchanged (intact) in most of these institutions. They are still operating as they were before reform. This has led to a steady decline in public service delivery. Moreover, the data reveal that most of the Executive Agencies are performing poorly because of lack of market principles orientation programme for employees. It has been shown that market principles do not necessarily improve public service delivery in every service provided by the public institutions. Therefore, the implementation of this strategy should be in specific activities within public institutions. | en_US |
| dc.identifier.citation | Kihamba, J. S (2008) Marketization of public service delivery and its effects on management performance:the case of Tanzania's Executive Agencies, Master dissertation, University of Dar es Salaam. | en_US |
| dc.identifier.uri | http://localhost:8080/xmlui/handle/123456789/2928 | |
| dc.language.iso | en | en_US |
| dc.publisher | University of Dar es Salaam | en_US |
| dc.subject | Administration agencies | en_US |
| dc.subject | Public service | en_US |
| dc.subject | Marketig management | en_US |
| dc.subject | Management | en_US |
| dc.subject | Civil service | en_US |
| dc.title | Marketization of public service delivery and its effects on management performance:the case of Tanzania's Executive Agencies | en_US |
| dc.type | Thesis | en_US |