Benefit components and customer satisfaction in health insurance schemes in Tanzania: the case of national health insurance fund ( NHIF )

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dc.contributor.authorMsangi, Twalib Idd
dc.date.accessioned2019-11-13T09:27:17Z
dc.date.accessioned2020-01-08T09:52:05Z
dc.date.available2019-11-13T09:27:17Z
dc.date.available2020-01-08T09:52:05Z
dc.date.issued2005
dc.descriptionAvailable in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF HF 5415.33.T34 M72)en_US
dc.description.abstractThe main objective of the study was to empirically examine benefit components and customer satisfaction in the National Health Insurance Scheme. A conceptual model linking customer satisfaction and various aspects of benefits offered by national health insurance Fund was developed and tested. That was possible through a sample survey of 120National Insurance Fund customers from eight Organizations that are members of the National Health Insurance Fund in Dar es salaam City. Data were analyzed using the Statistical package for Social Sciences ( SPSS ). Univariate analysis was used in portraying the studied sample. Comparison of perception on benefits between male and female customers was done using bivariate analysis. Analysis of Variance ( ANOVA ) and Chi-square tests were used in hypotheses testing. Findings indicate that number of dependents per customer needs. However, these, benefits were found to be positively related to customer satisfaction. In addition, finding indicate that it is possible to have an alternative set of benefits that are highly accepted by customers. Gender was found to have no influence on customer perception on benefits. Findings conform to the theory of customer satisfaction such that identifying customer needs and satisfaction, which could manifest as an intention to purchase or use, loyalty and positive word of mouth. Practically, findings indicate that there is a need to improve both, adequacy of existing benefits and introducing new benefits that are sought by NHIF customers.en_US
dc.identifier.citationMsangi, T.I (2005) Benefit components and customer satisfaction in health insurance schemes in Tanzania: the case of national health insurance fund ( NHIF).Master dissertation, University of Dar es Salaam, Dar es Salaam.en_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/5421
dc.language.isoenen_US
dc.publisherUniversity of Dar es Salaamen_US
dc.subjectCustomer satisfactionen_US
dc.subjectInsuranceen_US
dc.subjecthealthen_US
dc.subjectMarketing researchen_US
dc.subjectTanzaniaen_US
dc.titleBenefit components and customer satisfaction in health insurance schemes in Tanzania: the case of national health insurance fund ( NHIF )en_US
dc.typeThesisen_US

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