Relevancy of micro finance services and clients` satisfaction in Tanzania:the case of finca-Tanzania

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dc.contributor.authorBwana, Kembo Mugisha
dc.date.accessioned2019-12-18T08:27:07Z
dc.date.accessioned2020-01-08T09:55:18Z
dc.date.available2019-12-18T08:27:07Z
dc.date.available2020-01-08T09:55:18Z
dc.date.issued2008
dc.descriptionAvailable in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF HG2351.B852)en_US
dc.description.abstractThe overall objectives of the study was to investigate the Micro finance services and Customers` satisfactions in Tanzania taking FINCA (T) as the case study, Specifically, the study intended to investigate whether Micro finance services offered are relevant to Tanzania Micro and Small Enterprises (MSEs) and to examine if relevancy of Micro financial services and clients satisfactions are not independent. The results fro the analysis of FINCA (T)`s and Clients` satisfaction revealed that terms and conditions, products development and innovation, customers` problems handling services at promised time and readiness and capacity to respond to clients` request are among the most important influential factors that make Micro financial services relevant to Micro and small Enterprises (MSEs) in Tanzania. However, it was pointed out that among the five factors mentioned terms and condition has been the main driving factors of attracting the main clients. With reference to the above mentioned factors, study also revealed that , relevancy of Micro financial services and Clients satisfactions are independent with exception of one factor which show that their was relationship between Clients` satisfactions and Relevancy of Micro financial services. Therefore identifying the clients needs and the and revisiting the micro financing policies and improving the terms and conditions governing the leaning relationships will make the Tanzania Micro financial institutions to be market focused hence lead clients satisfactionsen_US
dc.identifier.citationBwana, K.M (2008)Relevancy of micro finance services and clients` satisfaction in Tanzania:the case of finca-Tanzania.Master dissertation, University of Dar es Salaam, Dar es Salaam.en_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/5852
dc.language.isoenen_US
dc.publisherUniversity of Dar es salaamen_US
dc.subjectMicro finance servicesen_US
dc.subjectServicesen_US
dc.subjectFinancialen_US
dc.subjectFINCA (T)en_US
dc.subjectConsumer satisfactionen_US
dc.subjectTanzaniaen_US
dc.titleRelevancy of micro finance services and clients` satisfaction in Tanzania:the case of finca-Tanzaniaen_US
dc.typeThesisen_US

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