Assessment of employees’ job satisfaction in Tanzania local government authority: a case study of Ilala Municipal Council (IMC)
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Date
2009
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Publisher
University of Dar es Salaam
Abstract
The study was conducted at Ilala Municipal Council (IMC) on assessment of employees’ job satisfaction in Tanzania Local Government Authority. The general objective of the study was to undertake the assessment of employees’ job satisfaction in Tanzania Local Government Authorities (LGA’s). Specific objectives included: investigation of the factors that may lead to job satisfaction or dissatisfaction, determination of the extent to which employees’ level of satisfaction or dissatisfaction influence employees’ turnover, and assessment of the implication of job dissatisfaction in LGA’s. The study involved the samples of 60 employees’ from IMC in a cross-sectional of departments in the organization using questionnaire and interview. Employees responded to the questionnaires were 59 out of 60. Data analysis was done using Statistical Package for Social Sciences (SPSS) and content analysis. The findings of this study generally reveals that due to low employee’s compensation as compared to private and other government sectors, professionals think to look for better jobs elsewhere. Poor working environment, rigid policies, political interference in the implementation of LGA programs, poor leadership and lack of involvement revealed to be a critical problem in the efficiency and performance of LGA’s. Other factors that contribute to job dissatisfaction were absence of recognition of employee’s efforts, and professionalism not properly valued from the management. This situation can be reduced by developing special management and staff capacity building, employee’s briefing and involvement in policies formulations and practicing. Secondly, management should conduct survey and provide supervision on employees’ relation as well as supervision technical-aspects to the employees’. The HRM department should play a critical role to ensure that manpower auditing is done, establishing standard human resources management system, as the organization is large and extended, skills and sophisticated system is required to manage the human resource.
Description
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library
Keywords
Employees’, Job satisfaction, Tanzania local government authority, Ilala municipal council
Citation
Patrice, H (2009) Assessment of employees’ job satisfaction in Tanzania local government authority: a case study of Ilala Municipal Council (IMC), Master dissertation, University of Dar es Salaam.