The role of financial inclusion on the livelihood of microfinance client’s case of pride (T) limited in Morogoro region

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University of Dar es Salaam
Access to safe, easy and affordable credit and other financial services by the (poor) clients and vulnerable groups, disadvantaged areas and lagging sectors is recognized as a pre-condition for accelerating growth and reducing income disparities and poverty. While clients’ access loans without delay; loans accessed are accompanied by challenges such as low performance, inability to widen business and little pace something that hinders performance and repayment. The general objective of this study was to assess the role of financial inclusion on livelihood of microfinance clients with reference to Pride (T) in Morogoro Region. Survey research design was used in the study .A sample size of 165 respondents was used including clients and loan officers. Data collected were both analyzed qualitatively and quantitatively through descriptive statistics where frequencies and percentages were provided. The findings revealed that pride (T) brought about adequate development to the poor (clients) are they were able to raise income by utilizing the loans accessed to buy, sell commodities and engage into developmental activities for the purpose of boosting their life. However, financial services accessibility improved the well-being of poor (clients) by raising income. Moreover, the influence of financial usage among clients enabled the minimization default risks among clients. Additionally, with good service quality, clients were able to communicate in an understandable way with promptness of service. It is concluded that service quality played a great role in enhancing the livelihood of is recommended that after sales service needs to be enhanced in order to attract more sales in terms of loan provisioning. The study adds for service enhancement in order to attract more customers. Further studies be done on lending terms that favour non-financial performance of the clients in pride (T) and on finding out if pride (T) evolution fully the business undertakings of clients before disbursing loans in order to get rid of non-performing loans.
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF HG178.3.T34N446)
Microfinance, Finance, Pride ( T ) limited, Morogoro region, Tanzania