The impact of introducing computers into library services

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University of Dar es Salaam
This study aimed at assessing and evaluating the impact of computer technology at the University of Dar es Salaam library and to determine whether the technology is effectively utilized to improve performance and efficient delivery of quality services to the academic community. The study also examined factors or constraints that have promoted or deterred the development of full-fledged computerized information services at the University of Dar es Salaam library. The work is divided into six chapters. Chapter one outlines the reasons for undertaking the study, methodology, scope and limitations of the study. Chapter two reviews the related literature and summarizes the importance of using computers in University libraries, areas of use of computers in libraries, computer use in African University libraries, problems associated with the use of computers in University libraries and their remedies. Chapter three outlines the methodology used in this study. Chapter four examines the situation of library services before and after computers were introduced to assist in the provision of services. Chapter five presents and discusses the study findings while chapter six gives the summary, conclusions and recommendations. The study found out that generally computer-aided services were still in infant stage. The application of computers for the provision of services in the library is limited to a few areas such as reference section and in other departments computers are mostly used for data entry activities. The study also found out a number of problems (lack of computer skills, limited number of computers, erratic power supply, costs involved in installing and maintaining computer applications, donor dependency, and in-adequate in-house training) that affected the effective utilization of computers which have to be addressed to improve library services. The study is concluded by recommendations for setting out alternative ways of improving computer-aided services in the library.
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF Z665.2.T34W45)
Information literacy, Information science, Public University Libraries, Tanzania
Wema, E. F (2000) The impact of introducing computers into library services, Master dissertation, University of Dar es Salaam. Dar es Salaam