Administrative governance and executive agencies’ service delivery in Tanzania
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Date
2015
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Publisher
University of Dar es Salaam
Abstract
This study examined the effects of administrative governance on service delivery focusing specifically on three aspects namely: hierarchy, market principles and customer driven services. It draws experience from six executive agencies -Tanzania Civil Aviation Authority (TCAA), Tanzania Public Service College (TPSC), Government Chemist and Laboratory Agency (GCLA), Tanzania Meteorological Agency (TMA), Weights and Measures Agency (WMA) and Drilling and Dam Construction Agency (DDCA). The study adopted case study research design; data were collected using in-depth interviews, questionnaires and documentary review. The findings demonstrate strong relationships between hierarchical arrangements, market principles and the customers’ driven services and the performance of executive agencies. Thus, agencies with ineffective hierarchical arrangements, poor application and inappropriateness of market principles and less institutionalized customer-driven services have been underperforming. This is the case with WMA, DDCA and TMA. In order to improve the performance of executive agencies, this study recommends the rationalization of hierarchical arrangements so as to make them match with the ethos of administrative governance. Furthermore, given the nature of some of the services provided by executive agencies (pure public goods, non-excludable), it is recommended that the adoption of the governance framework in the public sector has to be carefully undertaken so as to take into account contextual factors. Lastly, customer-driven services can be affirmed by ensuring that each agency has a client service charter and commits itself to using it as a guide in improving the delivery of public services.
Description
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF JQ3519.A15K53)
Keywords
Tanzania, Administrative agencies
Citation
Kihamba, J.S.K (2015) Administrative governance and executive agencies’ service delivery in Tanzania, Doctoral dissertation, University of Dar es Salaam, Dar es Salaam