The impact of outsourcing meter reading services on customer satisfaction and reduction of non technical losses.

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dc.contributor.authorIsmail, Yusufu Hassan
dc.date.accessioned2019-12-08T07:28:38Z
dc.date.accessioned2020-01-08T09:54:13Z
dc.date.available2019-12-08T07:28:38Z
dc.date.available2020-01-08T09:54:13Z
dc.date.issued2008
dc.descriptionAvailable in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF TK309.T34I74)en_US
dc.description.abstractIn today's economy, outsourcing is no longer an option but a necessity. The driving force behind this decision is typically cost- reduction and organizational restructuring. Outsourcing can result in significant benefits for both the customer and vendor. The purpose of conducting this study was to evaluate the Impact of outsourcing meter reading services on customer satisfaction and reduction of non-technical losses. The study used survey method to obtain data. Questionnaires which were supplement with interviews were used. Views and opinions from electricity customers from both contracted and non-contracted meter readers were used to draw conclusion. The research investigated effectiveness of meter readers on contracted blocks and blocks that are still read by TANESCO employees. Results revealed that outsourcing meter reading was not a right decision since companies are advised to outsource non-core activities but keep core activities. For TANESCO it is vice versa. Meter reading service is a core function and it is very important in revenue generation for TANESCO. The company should consider using its own staff in providing meter reading services to its customers. Since apart from being the source of revenue, it is also important in building customer relationship through provision of quality services and removal of all bottlenecks that customers face when seeking for various services from TANESCO.en_US
dc.identifier.citationIsmail, Y. H. (2008).The impact of outsourcing meter reading services on customer satisfaction and reduction of non technical losses, Master dissertation, University of Dar es Salaam.en_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/5723
dc.language.isoenen_US
dc.publisherUniversity of Dar es Salaamen_US
dc.subjectElectric metersen_US
dc.subjectCustomer servicesen_US
dc.subjectMeter reading (LUKU)en_US
dc.subjectTanzania Electric supply company Limited (TANESCO)en_US
dc.titleThe impact of outsourcing meter reading services on customer satisfaction and reduction of non technical losses.en_US
dc.typeThesisen_US

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