Factors influencing procurement service satisfaction and value for money higher learning institutions: the case study of University of Dar es Salaam

This study explored factors that influence procurement service satisfaction and value for money in higher education institutions. The study analyzed existing procurement system of higher learning institutions using University of Dar es Salaam as a case study. The objective of the research was to identify procurement factors that influence service satisfaction and achievement of value for money. The study employed both qualitative and quantitative research approaches. Procurement activities included works, goods and services. The study observed inordinate delays in procurement, untimely deliveries , poor quality deliveries, lack of organizational procurement plan, and unawareness of tender board’s activities by system users and bureaucratic steps, which cause time as well as cost inefficiencies in procurement processes. Others included partially computerized procurement system and lower satisfaction on procurement services rendered to academic institutions. It implied that procurement service satisfaction and value for money in any procurement system is influenced by seven factors, namely. Procurement management system that is fair, equitable, transparent, competitive and cost effective so as to achieve the right cost, right source right quantity, accurate and timely procurement planning and its execution. Other included supplier’s performance evaluation and feedback, procurement professional sufficiency (sufficient and competent staff), accurate organization structure and management support, computerization of procurement systems, quality supplies and timely deliveries/completion of procurements. Results have implications to policy makers, management and practitioner.