Factors hindering the effectiveness of staff training:the case of Tanzania postal bank (TPB)

This study was conducted to investigate the factors hindering the effectiveness of staff training. The study based on the case study approach that focused on the Tanzania Postal Bank. A Stratified technique was used to select respondents from both management and non-management levels. 51 respondents were sampled and administered with questionnaires. Personal interviews were conducted with the human resources officer. Data were analysed using SPSS and were dissented in tabular form, relative frequencies, charts and figures. The factors behind the ineffective staff training were; lack of autonomous training unit that coordinates training in the bank, insufficient budget allocated for training function, poor involvement of employees particularly in the TNA process, he criteria for trainees' selection are not clearly known., and are not given a chance to determine what kind of training they actually need, the training centre is poorly financed and managed together with the poor methods used for training (classroom based), lack of competent human resources practitioners and poor top management support. All these have an adverse effect in staff training. The study recommends improving the approach used to carry out training programs and promoting transparency in the whole process of training. The bank should accrue more finds for staff training, train all managers and supervisors through the TNA process. Further the bank should form an autonomous unit dealing with staff training and development fraction.