The impact of computerization on human resource management and organizational performance: a case of Tanzania Revenue Authority.

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University of Dar es Salaam
It is relatively new, as such little is known about the impacts of its use in contemporary organizations. We have plenty of information regarding the advantage that IT has offered in the developed world but very little information on the third world countries, Tanzania in particular (Austin, 1990; Jaeger and Kamango; 1990; Kamungo, 1995; Kiggundu, 1989, Kigundu et. al.; 1983 and Warner 2000}. It is, therefore, important to conduct similar studies in developing countries such as Tanzania in order to find out if the adopted information system packages have yielded the same results as experienced in the developed world. This is important because most Tanzanian organization's including the Tanzania Revenue Authority (TRA) opted for these new technologies with the assumption that IT was a strategic resource and hence was necessary for any organization's survival in terms of performance improvement and competitiveness. The objective of this study has been to find out the impact of IT capabilities on improving the performance of TRA. Specifically the study sought to investigate whether computerization process undertaken by TRA has yielded any performance improvements as compared to the time when revenue departments were operating manually. The study concludes that, it is not conclusively correct to believe that all the performance improvements that TRA has recorded have been a result of the computerization process. It is true that the performances of the former revenue departments were relatively far behind to the performance of the same departments under TRA, but there are several reasons that could explain that. Some of these included a full-fledged support from the government and financial institutions (such as IMF, WORLD BANK, USAID, NORAD, SIDA, and DFID), adequate management support and good management, better pay, and improved working conditions. Basing on the findings of the study it is recommended that more staff should be trained to be computer literate in order to enable TRA meet the demand for its customers. Also, when implementing HR practices and policies, managers should be aware that HR practices could not be copied from one organization to another.
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF HF5549.5.T34F37)
Human resources management, Information storage and retrieval systems, Tanzania Revenue Authority (TRA)
Fasha, T. S. (2002). The impact of computerization on human resource management and organizational performance: a case of Tanzania Revenue Authority. Master dissertation, University of Dar es Salaam.