ICT factors for performance improvement in banking services in Tanzania: the case of CRDB Bank Limited.

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dc.contributor.authorAndrea, Ambwene Kitengelo
dc.date.accessioned2016-04-12T23:36:24Z
dc.date.accessioned2020-01-08T09:49:19Z
dc.date.available2016-04-12T23:36:24Z
dc.date.available2020-01-08T09:49:19Z
dc.date.issued2004
dc.description.abstractMany companies including financial institutions, have invested their resources in acquiring Information and Communication Technology (ICT) infrastructure in order to enable them increase productivity and be at the competitive level with their competitors. The banking industry is leading in Tanzania in investing millions of dollars in order to have ICT systems, which will enable them keep pace with business competitions. This research aimed at investigating the extent to which ICT factors have improved performance in banking services in Tanzania. The CRDB was taken as the case. The study was on how ICT has changed patterns and the manner of working in the bank. ICT has played a big role in banking services transformations from manual and semimanual service provision to customers to modern ways. The study has revealed that there is an increased morale in regard to working environment; increased business without increasing number of employees, improved customer services and increased customer satisfaction. Customers can access banking services seven days a week, 365 days a year. However , ICT is not reliable because bank statements are not available on time. Millions of Tanzanian shillings have been invested in ICT. It is for the management of bank to use ICT in reducing expenses and hence improve productivity. The study advocates for management to reduce expenses through ICT acquisition.en_US
dc.identifier.citationAndrea, A. K. (2004). ICT factors for performance improvement in banking services in Tanzania: the case of CRDB Bank Limited. Masters dissertation, University of Dar es Salaam. Available at (http://41.86.178.3/internetserver3.1.2/detail.aspx?parentpriref=)en_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/4706
dc.language.isoenen_US
dc.publisherUniversity of Dar es Salaamen_US
dc.subjectBank and bankingen_US
dc.subjectElectronic data processingen_US
dc.subjectInformation communication technologyen_US
dc.subjectCRDB Bank Ltden_US
dc.titleICT factors for performance improvement in banking services in Tanzania: the case of CRDB Bank Limited.en_US
dc.typeThesisen_US

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