The role of information technology on quality management: a case study of Coca-Cola Kwanza Bottlers Ltds (Dar es Salaam)
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Date
2002
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Publisher
University of Dar es Salaam
Abstract
The use of information Technology (IT) in business process has been increasing and made a revolution in industries worldwide. However, in developing countries like Tanzania, the benefits of investing in information technology are not realized. This study examined the benefits of implementation of information technology on quality management systems. The emphasis was on the use of IT on enhancing quality awareness, improving product quality, and reducing quality related costs. The study involved reviewing different literatures on quality management and how IT enhances quality management. It is realized that IT will have impact on quality management if and only if it is used in quality management. The literature review lead in development of research model in which the use of IT on quality management process was operationalized through leadership, strategic planning process, human resource utilization, output quality assurance, information and analysis, customer satisfaction, prevention costs, appraisal costs, and internal/external failure costs. Data was collected by means of interview, direct observation, archival records, and questionnaire in the case study organization (Coca-Cola Kwanza Bottlers Ltd) Dar es Salaam Tanzania. It has been found that the introduction of IT on quality management has moderately enhanced quality awareness, improved product quality, and reduced quality costs. However, the use of IT on information and analysis was highly appreciated by the case study organization in order to improve product quality. The study concluded by recommending appropriate measures to be taken if the organization wants to realize maximum benefit from the implementation of information technology on quality management. It insisted on proper IT management, data management, and employees training.
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Available in print form
Keywords
Information technology, Management, Tanzania, Dar es Salaam, Coca-Cola Kwanza Bottler Ltd, Case studies
Citation
Mwinuka, M. M. (2002) The role of information technology on quality management: a case study of Coca-Cola Kwanza Bottlers Ltds (Dar es Salaam, Masters dissertation, University of Dar es Salaam. Available at (http://41.86.178.3/internetserver3.1.2/detail.aspx?)