Development and application of information and communication technologies in the public sector: case of the Presidents's Office-Planning and Privatization, United Republic of Tanzania.
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Date
2004
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Publisher
University of Dar es Salaam
Abstract
The general objective of the study was to examine the development, access and application of ICT resources in the day-to-day activities of the Presidents' Office, Planning and Privatisation (POPP). In order to achieve the stated objective, a case study design was conducted at the POPP Central Office involving a sample of 60 staff members. Two types of interview schedules were used as the basic data collection instruments. Observation checklist and documentary sources supplemented the interviews. The study revealed that POPP owns a variety of ICT facilities to be used by the organization staff members. Nevertheless, access to such facilities was constrained by unfavourable location of the facilities. Furthermore, the study revealed that the use of the available ICTs was concentrated on more basic applications such as word processing or report writing and sending or receiving personal e-mails. Various problems hindered optimal utilization of ICTs at the POPP. Major problems revealed by this study include inadequate ICT skills, inadequate ICT facilities, poor on-line processing speed, frequent power failure, unfavourable location of ICT facilities and frequent Internet cuts and lack of reliable and quick technical support. To alleviate these constraints the following have been suggested: adoption of clearly set ICT training programme, additional budget for ICT skills development, and alternative means of regular supply of power. Other proposed measures were upgrading the Internet bandwidth; ICT facilities to be located in a place accessible to all and provision of quick technical assistance when needed.
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Keywords
Information communication technology, Public sector, Presidents' Office, Planning and Privatisation (POPP)
Citation
Abdallah, O. I. (2004). Development and application of information and communication technologies in the public sector: case of the Presidents's Office-Planning and Privatization, United Republic of Tanzania. Masters dissertation, University of Dar es Salaam. Available at (http://41.86.178.3/internetserver3.1.2/detail.aspx?parentpriref=)