Mmari, Ivan Joseph2020-05-212020-05-212010Mmari, I.J (2010) The role of electronic reference services in facilitating effective teaching and learning process a case study of Open University of tanzania headquarter Dar es Salaam, Master dissertation, University of Dar es Salaam. Dar es Salaam.http://41.86.178.5:8080/xmlui/handle/123456789/11394Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF Z675.E4M552)This study sought to examine the role of Electronic reference services in facilitating effective teaching and learning process: The study was done at Open University of Tanzania Headquarter Dar es Salaam Tanzania as a case study. Data were collected through questionnaires and interviews. It was observed from the study that access to the electronic reference services by respondents was unsatisfactory. This was mainly due to the inadequacy of computers with electronic reference services facilities, as well as lack of electronic reference services use skills. The main points of access were the computer laboratories in the OUT library. The study also revealed that those who used the electronic reference services did not use it effectively to enhance their learning. This was mainly due to insufficient skills in electronic reference services use and low network connection. The study also highlighted the problems encountered by the library in electronic reference services use, and various recommendations to address those problems.enelectronicfacilitatingThesis