Assessing users’ satisfaction with Tanzania’s public health supply chain electronic logistics management information system
Loading...
Date
2017
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of Dar es Salaam
Abstract
The MOHCDGEC through MSD has been implementing eLMIS in order to streamline the flow of health commodities in the country. Approximately, more than 500 registered district pharmacists use the system on daily basis. While the acceptance of the system is positive, long-term success depends on its continuity and use, which is determined by users’ satisfaction with the system. This study examined factors affecting users’ satisfaction with an eLMIS through developing a research model from the literature and adopting sequential explanatory mixed research design. Data from a sample of 112 users out of 150 using convenient sampling was collectedfrom 4 regions and tested against the research model using regression analysis to identify factors that contribute toward users’ satisfaction. Finally, interview was conducted to 10 users to explore more information about these factors. The study found that four factors: information quality (β=.28), system quality (β=-.21), perceived usefulness (β=.22) and facilitation conditions (β=.26)had significant effect on users’ satisfaction with aneLMIS. However, system support did not have significant effect. Through interviews, many users indicated that they needed more training on the system and proposed new features that need to be added. Moreover, Internet access remained to be the main hindrance factor to the use of an eLMIS.The strategies on how to enhance users’ satisfaction of the system and consequently increase systems success have been presented and discussed.
Description
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF RA971.3T34O53)
Keywords
Customer satisfaction, Management information system, Public health, Tanzania
Citation
Omary, Z. D. (2017) Assessing users’ satisfaction with Tanzania’s public health supply chain electronic logistics management information system, Master dissertation, University of Dar es Salaam, Dar es Salaam