The impact of procurement process in outsourcing services towards improving performance and customer satisfaction: the case study of Tanzania electric company limited (TANESCO)

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dc.contributor.authorKiangio, Francis Rushuki Henry
dc.date.accessioned2019-11-13T10:44:02Z
dc.date.accessioned2020-01-07T14:42:26Z
dc.date.available2019-11-13T10:44:02Z
dc.date.available2020-01-07T14:42:26Z
dc.date.issued2009
dc.descriptionAvailable in print form, East Africana Collection, Dr. Wilbert Chagula Libraryen_US
dc.description.abstractThe study aimed at investigating the impact of the procurement process in outsourcing services towards improving performance of TANESCO and Its customer satisfaction, a case study of Tanzania Electric Supply Company Limited (TANESCO). To solidify information, the study used the views and opinions of TANESCO employees and providers for the outsourced services. The study examined political influence and superior authority if they really influence procurement process of selecting service providers for outsourced services in TANESCO. Also scrutiny was made to uncover their impact towards improvement of performance and customer satisfaction. The research findings have shown that for greater extent, political influence and superior authority affects procurement process for selecting service providers for outsourced services which in turn hinders achievement of outsourcing objectives. However, if factors like ensuring Procurement Management Unit (PMU) execute its responsibilities independently and imparted the needful knowledge on procurement process, the prevailing situation can be reversed. For the outsourcing companies to benefit from outsourcing concept through appropriate procurement process, it is recommended that, the procuring entities like TANESCO have to ensure the procuring process for selection of service providers for the outsourced services is done without being interfered with political influence and people with high authorities. Also, the entities should see to it that, the evaluation results are treated as per requirements of the PPA regulation (2005) which leads towards selection of service providers that are financial and technical capable.en_US
dc.identifier.citationKiangio, F. R. H (2009) The impact of procurement process in outsourcing services towards improving performance and customer satisfaction: the case study of Tanzania electric company limited (TANESCO), Master dissertation, University of Dar es Salaam.en_US
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/656
dc.language.isoenen_US
dc.publisherUniversity of Dar es Salaamen_US
dc.subjectProcurement processen_US
dc.subjectOutsourcing servicesen_US
dc.subjectCustomer satisfactionen_US
dc.subjectTanzania electric company limiteden_US
dc.titleThe impact of procurement process in outsourcing services towards improving performance and customer satisfaction: the case study of Tanzania electric company limited (TANESCO)en_US
dc.typeThesisen_US

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