Strategies for improving public technical services delivery in government department through agency creation: the case study of Tanzania's executive agencies.

Many governments have been trying to do more with less resources. This has necessitated these governments around the world to reconsider their responsibility in public services delivery. In search of the appropriate solution for overcoming this problem many governments especially in commonwealth countries, have decided to steer and not to row by introducing executive agencies. This is meant to isolate between policy formulation and execution (implementation). The study features the idea of agency creation in many countries especially those underdeveloped as an external pressure from donor countries without a critical thinking or thorough analysis before accepting the idea. A conceptual model linking improving public services delivery and various aspects of management through appropriateness of agency creation was developed and tested through individual respondents and management of five selected agencies. It is evident from this study that, public services can be improved without competition as the energy for challenging simply comes within the agency through total quality management whereby workers with different managerial talents and attitudes assumes ownership. Other managerial factors considered to be of vital importance are good leadership, delegation of responsibilities, performance management and when granted enough autonomy. Finally, the study concludes that agency creation is indeed subject to different approaches for different realities. The study recommends mainly the approach to facilitate continuous improvement and not to end on agency creation. In addition, these agencies should adhere to public values rather than embarking on commercialisation and profit making.