A framework for assessment of quality management system of aircraft maintenance organizations in Tanzania
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Date
2020
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of Dar es Salaam
Abstract
A framework for assessment of quality management system of aircraft maintenance organizations in Tanzania
Furaha Sanga
Master of Engineering Management (MEM) University of Dar es Salaam, COET, 2020
Quality of maintenance is one among the top three causes of aviation accidents. From 2014 to 2018, in Tanzania accident related to aircraft maintenance has increase
by 48.99% per annum. This study assessed and establishes a framework for QMS
implementation by Approved Maintenance Organizations (AMOs) in Tanzania. This
study used surveys, focus group discussion (FGD) and interviews. Key informants
were; managers, auditors, academicians, accident investigators and inspectors. Data were analysed using SPSS and SmartPLS. It assessed 8 QMS principles, 20
QMS elements, 13 barriers and 16 key performance indicators (KPIs). For QMS
principles, ‘Process approach’ mean of 3.9 and ‘involvement of people' mean of 3.61
were the highest and lowest respectively. For QMS elements, ‘Inspection and testing’
mean of 4.22 and ‘management responsibility’ mean of 3.78 were the highest and
lowest respectively. These values were below the mean of 4.51-5.00 which implies
‘fully implemented’. This implies that QMS is not fully implemented. ‘Lack of top
management commitment’ mean of 2.73 and Tack of fund’ mean of 3.21 were the
highest and lowest barrier respectively to affect QMS. Since mean of 1.00-3.50
indicates barrier affect QMS, all barriers were found affecting QMS. ‘Fleet average
time left to maintenance’ and ‘time taken to accomplish maintenance’ were the only
KPIs found within recommended targets. The established framework can be employed by AMO management for effective QMS implementation. This study enriched knowledge in the areas of QMS implementation which is still low in Tanzania. This study is applicable only to
AMOs hence future study must cover other aviation entities.
Description
Available in print form, East Africana Collection, Dr.Wilbert Chagula Library, class mark (THS EAF TL 671.9 T34.S263)
Keywords
Airplanes,, Maintenance and repair,, Aircraft industry,, Tanzania,
Citation
Furaha,S,(2020)A framework for assessment of quality management system of aircraft maintenance organizations in Tanzania,Masters dissertation,University of Dar es Salaam, Dar es Salaam.