Development of a model for assessing urban public transport level of service.

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University of Dar es Salaam
Most cities of developing countries have historically not been well served by their urban public transport systems. This is mainly due to deficiency of evaluation procedures of level and quality of the service of the operations of the urban transport systems in view of passengers. In response to this, the study uses the `` Equivalent travel Time`` as an urban public transport performance parameter to develop the level of Service model. It employs the scientific approach to model formulation trough the analysis of the theoretical customer satisfaction models, an overview of level of service indicators in urban public transport, a review of existing public transport level of service and performance measurement procedures in other parts of the world and finally derives the model from basic statistical and analytical procedures. Using the HCM guidelines, the model has been used to derive the urban public transport of Service thresholds, and a further description of the attributes of the LoS letter grades A to F.A complete application guide for the model has also been postulated. The study has found out that the model encompasses all the urban transport performance indicators, a feature that makes it more application to urban transport conditions characterizing third world cities than the other existing models and procedures. The other added advantage of the model lies in it`s disaggregate nature allowing for travel time components to be analyzed separately. This makes it a reliable urban public transport characteristic component features that do not meet the quality requirements of the passengers.
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF TA1205.08)
Transportation Engineering, Urban transport
Otwara, M.O (2005) Development of a model for assessing urban public transport level of service.Master dissertation, University of Dar es Salaam, Dar es Salaam.