Investigations on intuitional models for water supply and sewerage service delivery

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University of Dar es Salaam
Inadequate service provisions in urban and rural areas are challenges especially in developing countries. In Tanzania Urban Water Supply and Sewerage Authorities (UWSAs) are the water utilities legally mandated to operate the services since 1998. The study aimed at investigating institutional models of managing water supply and sewerage utilities in Tanzania. Case studies on seven water utilities namely, Babati, Sumbawanga, Songea, Lindi, Morogoro, Tanga and Dar es salaam were conducted. Variables, which were measured included autonomy, external accountability, market orientation, corporate culture, internal accountability, regulations and effective coordinated decentralization of authority as institutional features in order to establish the effectiveness of the institutional model. Concurrently, variables on the performance indicators were studied to see the difference of performance level of UWSAs, established linkages and relations with institutional features. Methodology employed was interviews were conducted involving the management for each UWSA selected for study and documentary review. The study revealed that performance of service delivery by UWSAs has improved due to reforms in the water sector. Various levels of institutional features have been attained. UWSAs facilitations in capital investments and public awareness on water value as well as cost sharing are necessary for sustainability of the services. Area for further study should be on the appropriate institutional model for UWSAs management and effect of human resource on UWSAs performance.
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models, water supply, sewerage, UWSAs
Mumghamha, N.N.(2008) Investigations on intuitional models for water supply and sewerage service delivery, Master dissertation, University of Dar es Salaam. Dar es Salaam.