The role of public secondary school heads in handling teachers’ perceived grievances in tabora municipality and uyui district

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Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
University of Dar es Salaam
Abstract
This study sought to survey teachers’ opinions on grievances and the roles performed by school heads in handling these grievances. The study was carried out in Tabora municipal and Uyui district. The objectives of the study were: to describe the types of teachers’ opinions on grievances based on school location, size and school type; to compare the types of teachers’ opinions on grievances and their background information (age, sex, education qualification and teaching experience) and to relate the types of teachers’ grievances and the roles of school heads in handling them. The study employed qualitative and quantitative cross-sectional survey design. The target population included education administrators at district and regional levels, heads of school and teachers in selected public secondary schools. The sample size comprised of 224 respondents whose categories included; seven heads of schools, 211 teachers and six education officials selected from each council. The data were collected through questionnaires, interview guides, focus group discussions and documentary review. Quantitative data were analysed using Statistical Package for Social Science Software Programme (SPSS) and processed in the form of figures in contingency tables. The Chi-Square Test technique for nominal and ordinal variables was used to describe and establish associations that were tested for statistical significance at p≤0.05 levels. Qualitative data were subjected to content data analysis. The major findings of the study revealed that school location and demographic factors were among the factors related to teachers’ grievances. Among the common grievances were found to be above the authority of school heads in handling them. These grievances were on low salary, delayed promotion and poor health services provided by health scheme which could not to be resolved handily at level of school administration. Grievances on unpaid arrears, opportunities for career development, inadequate learning materials and students’ misbehaviors were related to poor performance of school heads’ role at school. The study concludes that lack of full authority of school heads in making final decisions, induction courses, training and seminars to the heads of school hinder the effectiveness of handling teachers’ grievances in public secondary schools. The study recommends having school management team which is responsive to teachers’ concerns and that ensures that teachers receive meaningful feedback on their grievances. Teachers’ grievances need to be resolved by an independent professional body or one organization (Teachers Services Department) instead of Teachers Services Commission (TSC) to avoid bureaucracy and political influences. The study recommends further that a research be conducted on the effectiveness of procedures used by top management authority in handling teachers’ grievances in public secondary schools.
Description
Available in print form, East Africana Collection, Dr. Wilbert Chagula Library, Class mark (THS EAF LB2831.926.T34S44 )
Keywords
School principals, Grievance procedure, Tabora municipality, Uyui District
Citation
Seleman, M J (2017), The role of public secondary school heads in handling teachers’ perceived grievances in tabora municipality and uyui district,Master dissertation, University of Dar es Salaam. Dar es Salaam