The Role of Quality Assurance in Enhancing Online Education at Higher Learning Institutions

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Association of African Universities
Quality management at higher education in online education helps to build trust between learners and educators, enabling them to develop successful partnerships for learning success. Quality assurance programs help institutions to monitor course material development, track student progress over time, evaluate instructional effectiveness, promote better systems of communication with instructors and peers, as well as improve the overall quality of the educational environment. The importance of quality management in online education cannot be underestimated in order to address challenges might occur in the process of teaching and learning. It ensures that educational materials are reliable and up-to-date, and it helps to ensure the satisfaction of students by providing effective tools for their learning experience. As such, quality management is essential for creating a strong foundation on which effective online education can thrive and flourish. Learning outcomes for students studying online are equivalent to face-to-face cohorts for the same qualification level and are assessed with rigour. The quality assurance web indicates that the expected institutions have a role to make sure the graduates meet all requirements of the stakeholders. This paper poses a conceptual, findings and analytical aspects in order to provoke conversation among institutional leaders and regulators on how to embrace online learning. Online learning should not be considered as a financial panacea among institutions, they need to invest a lot in the ICT facilities, human resources and infrastructure in order to meet basic requirements of blended and online education.