Browsing by Author "William, Renath Massunde"

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    A-study of capacity utilization of ict infrastructure in service oriented government organizations
    (University of Dar es Salaam, 2010) William, Renath Massunde
    Many service oriented government organizations have recently deployed Information and Communication Technology (ICT) infrastructure of different kind and of different capacities. Despite of all these efforts to reflect the major shift in management practices as seen in the commercial world, it has only tended to involve the automation of the existing manual procedures based on the movement of paper. The survey have been conducted in government ministries, departments and public organizations by means of interviews and questionnaires which have focus on collection of information to determine the type and capacity of available ICT infrastructure and how to facilitate the improvement of efficiency and effectiveness in government organizations by sharing existing ICT infrastructure to provide better services to the citizens of Tanzania. The finding of the study shows that there is non-government organization with ICT infrastructure that fully satisfies its demands and thus supports others! There are only few small ICT infrastructure implemented according to the vision and mission of their intended organization. Despite the remarkable advances in ICT, many organizations in Tanzania especially those that are purely service oriented have not fully utilized this technology. There are few ICT infrastructures available apart from desktop computers, which are found in almost every government offices. Integration of process and implementation of networking (LAN, WAN) is in disarray, location of technical expertise is not known, and information sharing process is poor among government departments.