Browsing by Author "Tenson, Herbert"

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    Assessment of outsourcing information technology in the organization performance: the Case of Tanzania Public Service College (TPSC)
    (University of Dar es Salaam, 2010) Tenson, Herbert
    Outsourcing is one of the top business challenges experienced in today’s world by supply chain leaders. The organization decides to outsource non-core business functions such as Information Technology (IT), financial services and facility maintenance with a view to improve organizational performance. Outsource helps to minimize operational costs such as payment of salaries and statutory benefits to permanent and pensionable employees. The IT outsourcing has made the organizations to gain access to advanced technology and able to respond to future technological uncertainty. This study reviews various theoretical frameworks and empirical framework sand enlightens the usefulness of outsourcing IT functions to for organization performance. The conceptual framework shows relationship of the dependant variables focus on core business, cost advantages and advanced technology and independent variable organization performances. Data were collected from primary and secondary sources including desktop research, interview and participatory approach. The researcher reviewed TPSC’s reports and interviewed a random sample of TPSC staffs in three branches namely Dar es Salaam, Mtwara and Tabora. A test for hypothesis was done by using linear multiple regression after analyzing data by using SPSS. The null hypothesis was rejected so that focuses on core business, cost advantage and technological advantages leads to the organizations performance. Finally it is concluded that for the organization to improve organization performances in term increases number clients and increases of revenue then it has to focus on core business, seek for cost reduction and access to the advanced technology.
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    The relationship between information and communication technology adoption and access to financial services:the case of microfinance institutions to Tanzania. Doctoral dissertation
    (University of Dar es salaam, 2019) Tenson, Herbert
    Access to financial services plays a pivotal role in human development and nation growth. However, access to financial services is limited to a large population due to different constraints, including low technology and financial literacy. This study examines the relationship between ICT adoption and access to financial services in Tanzania. Theoretical frameworks and empirical literatures associated with ICT adoption in microfinance and the banking industry on delivery of financial services was considered to guide, develop hypotheses and conceptual framework of this study. A cross-section study design was conducted in Dar es Salaam and Kilimanjaro regions. Data were gathered through convenience sampling from 303 client out of 385 questionnaires administered to 77 MFIs. Structural equation modelling employed to fit sampled data into hypothesized model and testing hypotheses of the current study. Findings indicate that seven hypotheses were have significant relationships while three hypotheses have insignificant relationships. The current study found client ICT adoption relates significantly on intention to use ICT for availability of financial services; ICT adoption relates significantly on intention to use ICT for affordability of financial services. Other findings indicate that ICT adoption relates significantly on perceived usefulness; and perceived usefulness relates significantly on intention to use ICT for availability, convenience and affordability of financial services. Further findings indicate that perceived usefulness mediates fully the relationship between ICT adoption and intention to use ICT for availability of financial services. While insignificant relationship found on the relationship between ICT adoption and intention to use ICT for convenience financial services; and Perceived usefulness fails to mediate the relationship of ICT adoption on convenience and affordability of financial services. The study contributes to strategic management debates on whether ICT adoption associates on access to financial services in Tanzania. It is recommended that MFIs should partner with mobile service providers for quality services delivery to large population. In addition, supervisory bodies should formulate an integrated strategy to guarantee safety and minimise risks on access financial services through ICT. Further exploration of the effects of ICT on informal MFIs on access to financial services for marginalised groups should be researched.