Repository logo
  • English
  • Català
  • ÄŒeÅ¡tina
  • Deutsch
  • Español
  • Français
  • Gàidhlig
  • Italiano
  • LatvieÅ¡u
  • Magyar
  • Nederlands
  • Polski
  • Português
  • Português do Brasil
  • Srpski (lat)
  • Suomi
  • Svenska
  • Türkçe
  • Tiếng Việt
  • Log In
    New user? Click here to register. Have you forgotten your password?
Repository logo
    Communities & Collections
    All of DSpace
  • English
  • Català
  • ÄŒeÅ¡tina
  • Deutsch
  • Español
  • Français
  • Gàidhlig
  • Italiano
  • LatvieÅ¡u
  • Magyar
  • Nederlands
  • Polski
  • Português
  • Português do Brasil
  • Srpski (lat)
  • Suomi
  • Svenska
  • Türkçe
  • Tiếng Việt
  • Log In
    New user? Click here to register. Have you forgotten your password?
  1. Home
  2. Browse by Author

Browsing by Author "Swai, Shiwary Lamwel"

Now showing 1 - 1 of 1
Results Per Page
Sort Options
  • Loading...
    Thumbnail Image
    Item
    An assessment of the effectiveness of information and communication technology in the billing system in Tanzania: a case study of Tanzania Electric Supply Company Limited
    (University of Dar es Salaam, 2016) Swai, Shiwary Lamwel
    The objective of this study was to assess the effectiveness of Information and Communication Technology (ICT) in the billing system in Tanzania. The main problem of this research is errors in electricity bills. The study covered TANESCO head office and Dar es Salaam regions namely Kinondoni North and Coast. The study employedboth qualitative and quantitative research design whereby observation, interview, questionnaire and document review were used as main tools for data collection. Statistical Package for Social Science (SPSS V.16) was deployed to analyze data obtained. Methods for meter reading collection and tools used to collect meter readings have been studied in detail in order to determine the extent they contribute to errors in electricity bills. The literature review focused on various issues such as electricity meter technology, types of meter reading keyed-in into the computer, the role of ICT into electricity billing process and proposed for Automatic Meter reading architecture. It was revealed by this study that significant numbers of electricity bills were prone to errors despite the use of computerized billing information system. The study indicated that errors in electricity bills caused by manual meter reading and data entry. The findings have also revealed that network that connects smart meters and AMR system was not reliable and consequently some of the meters are not read. ICT should improve the billing system by ensuring accurate electricity bills through eliminating errors.

About Library

The University of Dar es Salaam Library is a vital source of scholarly information that facilitates users to get access to learning and research resources during their studies. It provides access to a wide range of resources in both print and digital formats and conducive reading environment for users, regardless of their physical conditions. All registered users are eligible to access library resources and can borrow print materials from general shelves for a specific period of time.

Useful Links

Koha Staff Login

University Research Repository

WebMail

Aris

Book Study Room

Mara Oral History

Hansard

SOCIAL MEDIA

Instagram

Facebook

Twitter

YouTube

WhatsApp

Ask Librarian

Contact Us

Postal Address
P.O.Box 35092
Dar es Salaam

Call Us: +255 22 2410500/9 Ext. 2165 ; Direct line +255 22 2410241

Fax No:: +255 22 2410241

Email:: directorlibrary@udsm.ac.tz

2025 University of Dar es Salaam - University Of Dar Es Salaam Library
Term of use / Privacy Policy