Browsing by Author "Mwombeki, Anthony"

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    Enhancing on-line communication and interaction between higher learning institutions and alumni with implementation of web-based applications: a case study of the University of Dar es Salaam
    (University of Dar es Salaam, 2012) Mwombeki, Anthony
    The improvement of web-based technologies over recent years has been key in communication and interaction simplicity. Consequently, implementation of web-based communication and interaction applications is critical to the success of higher learning institutions and their respective alumni. Currently, face-to-face and phone-based means of communication are mostly used at the University of Dar es Salaam. However, a rapid increase in the number of enrolled students, transport and phone accounts re-charge costs are among the challenges complicating these two means. On-line communication is rarely used due to the inaccessibility of e-mail contacts for most University members and alumni and the absence of effective web-based communication and interaction applications where only authentic University members and alumni can effectively communicate and interact. Social networks are also used, though the anonymity problem of social networks makes it hard for University members and alumni to be sure if they are communicating with authentic University members and alumni. This study aimed at proposing an effective solution to these persisting challenges. A mixed research approach recommended in computing field was used with the object-oriented approach. Communication-centred design concerns and an interaction model between University members and alumni were also used in the analysis and design of the communication and interactive model. Based on the designed model, a web-based application with synchronous chat, asynchronous discussion forum and email features was developed under human-centred approach and was implemented, tested and evaluated. From 260 participants targeted, 243 evaluated the implemented application. The findings confirm that communication and interaction evaluation, human-factors, participants’ involvement and satisfaction are key in effective and reliable web-based applications implementation between higher learning institutions and their alumni.