Browsing by Author "Masuha, Nkonze"

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    Account holders’ security perception factors and low usage of internet banking in Tanzania
    (University of Dar es Salaam, 2010) Masuha, Nkonze
    Despite the contributions of internet banking, making it possible for customers to manage their finance whenever and wherever they are, the increase in level of this type of banking is not as high as could be expected. One of the major reasons is lack of security. Despite the awareness and verbal reassurances provided by financial institutions fewer customers use the service. The main focus of this dissertation was to analyse the current situation of internet banking security, by assessing the risks faced by internet banking customers. The study identified major factors that affect account holders’ perception towards the security of internet banking and the major problems that exist in Tanzania’s banks in achieving satisfactory level of security. In addition, the study attempted to explore some measures, which could be used to improve the security of internet banking. The research was carried out using structured questionnaire to banking customers and direct interview of selected bankers. Findings indicate past experience, perception of protection efforts made by banks, information provided by banks, awareness of online attacks and knowledge of security measures are factors that influence account holders’ perceptions that internet banking are open to security breaches and therefore influence low usage of the service. The findings also show that internet banking customers are not fully aware of the existence of hackers and different online attacks that can cause problems to their accounts. Thus, banks should work on these perception factors and weaknesses so as to bring back trust to their customers and increase the usability of the service.