Browsing by Author "Elisafisha, Evan Makundi"

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    Challenges of information systems in supporting business needs of insurance companies in Tanzania: a case study of heritage insurance company Tanzania limited
    (University of Dar es Salaam, 2009) Elisafisha, Evan Makundi
    Information system adoption has become part and parcel of modern business both in developed countries as well as developing countries. Many organizations particularly in the financial sectors are heavily dependent on information system to execute their daily operators and provide management with viable accurate, timely, relevant information for decision making. Insurance companies have not been left behind in the quest for adopting information system in their businesses. However the process of adopting these systems has not been without hitches. Many companies have spent lots of money in anticipation of getting a system that will meet their business needs through improved service delivery and efficiency, but to their surprise they end up being frustrated by getting a system that does not meet their requirements and expectations. This study focused on challenges of information system in meeting business needs of insurance company in Tanzania, a case study of Heritage Insurance Company Tanzania Limited. Data was collected through the use of structured questionnaires from employees of Heritage Insurance. The total number of employees responded to the questionnaire were 38 out of 50 employees of Heritage Insurance. Based on the variables and the stated hypothesis, the full regression model was analyzed. Various probability theories were used in an attempt to answer specific questions based on variables and stated hypothesis. The finding of this of this study reveals that usefulness, information quality, ease of use and vendor support has significant impact on information system user’s acceptance at Heritage Insurance. However these are not the only variables that have significant influence on user acceptance, it may be assumed that other variables such as management support, user involvement in acquisition, implementation process, and motivational, behavioral and components might as well have a significant influence on information system user acceptance.